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Adaptive
Service Management
Maximize Your Business
Performance |
 NetCure
whitepaper |
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Netcure |
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NetCure is a highly adaptive business infrastructure monitoring and serviceassurance solution for enterprises and service providers. NetCure offers unmatched functionality for end-to-end fault and performance monitoring of applications, systems, servers and networks from a business service perspective. With its real-time adaptive event correlation technology, intelligent root cause analysis and diagnostics capabilities, NetCure substantially reduces the time required to isolate, diagnose and resolve business infrastructure problems. Furthermore, NetCure proactively identifies potential performance degradation problems in applications and networks, automatically notifying appropriate operations personnel or triggering off corrective actions before the business service is critically impacted. NetCure maximizes service availability and performance while lowering the overall cost of managing the IT infrastructure and operations.
Product Features & Functionality NetCure's built-in service intelligence and automated fault management capabilities substantially reduce the time required for isolating, diagnosing and resolving applications, systems and network problems. NetCure's hyper-fast correlation capabilities combined with accurate root-cause analysis of crucial, customer driven network, systems and applications simplifies complex infrastructure troubleshooting, reduces the time to locate source of the problem and rapidly identifies impacted services for prioritized and proactive response yieliding significant IT productivity and efficiency gains. NetCure’s patented intelligent multi-layer auto-discovery engine accurately and rapidly discovers applications, servers, systems and network devices. NetCure discovers both physical and logical network topology including routers, switches, chassis, slot, port, interface and VLAN configurations. NetCure’s highly parallel auto-discovery engine scales easily to the largest enterprises, building an accurate topology model of the business infrastructure environment. Furthermore, NetCure continuously monitors and detects any changes to the environment and automatically updates its topology model to reflect the changing environment, ensuring perpetual consistency and accuracy of the topology. For example, NetCure automatically detects and alerts IT managers on the presence of new devices or changes in status of devices/ports since the last discovery phase. NetCure continuously adapts to the environment by monitoring and detecting any changes to the environment and automatically updating its Service Environment Model. NetCure ensures that its Service Environment Model is always consistent and accurate with the environment giving managers greater control of their Services and IT infrastructure.For example, NetCure automatically detects and alerts IT managers on the presence of rogue devices or changes in status of devices/ports since the last autodiscovery phase. NetCure centralizes and unifiy's the montoring of heterogenous applications, systems and networks. Events from all these components are collected and displayed in a consolidated manner on a central console. Additional consoles can be configured to display filtered events. Symptomatic events or duplicate events can be supressed and Root Cause events displayed that allows operations personnel to quickly locate source of problems. Events can be enriched and prioritized with customer and service information along with diagnostic information that provides operations with all the necessary information to resolve problems quickly and minimize service downtime. NetCure proactively monitors and identifies potential application, systems and networks performance and outage situations, alerting operations personnel to begin immediate problem resolution or in some cases automatically taking diagnostic and error-recovery steps before business services are impacted. NetCure provides a unified and consistent approach to monitoring the IT infrastructure components from a business perspective. Service level thresholds can be applied at highly granular levels and alerts raised when these thresholds are violated. Furthermore, various actions such as opening/closing trouble tickets or other user defined actions such as stopping or re-starting of processes are automatically triggered upon threshold violations. NetCure's highly extensible and powerful Knowledge Library contains pre-built but easily extensible rules for automated correlation and diagnostics for multiple technologies. For example, pre-built knowledge libraries exist for network technologies such as IP, ATM, FRAME, VOIP, databases such as DB2, Oracle, MSSQL Server and applications/servers such as SAP, WebLogic, WebSphere etc. NetCure adapts to new technologies through simple and automatic updates to the knowledge library. Netcure easily integrates with installed NMS, OSS and BSS systems such as HP OpenView, Remedy etc., through the addition of a sophisticated layer of automated application, systems and network reasoning intelligence that enhances the value of existing technology investments. Out-of-the-box design that delivers a rapid investment payback by eliminating the need for any time associated with lengthy deployment periods, training prerequisites, or custom programming and development. NetCure's intuitive interface requires minimal training to operate. Installation takes less than 10 minutes. NetCure's highly scalable and distributed architecture is designed to support complex and large enterprises. |
